Shop Masters Customer Survey

Hey Shop Master! Thank you for taking the time to share your feedback.

This survey will only take about 5-7 minutes to complete, and your feedback goes a long way.

By letting us know what's working and what could be better, you're helping our brands and the entire Shop Masters community get better.

We really appreciate your time and all the work you do to keep shops running smoothly.

Thank you!

Name *

First

Last

Email *

Which of the following brands are you familiar with? (select all that apply) *

Cloyes (US and Canada)
Rotomaster (US and Canada)
Cloyes/Dynagear (Mexico)

If applicable, how long have you been purchasing products for each of these brands?

	< 6 months	6 months - 1 year	1-2 years	3 years or more	N/A
Cloyes (US & Canada)	< 6 monthsCloyes (US & Canada) < 6 months	6 months - 1 yearCloyes (US & Canada) 6 months - 1 year	1-2 yearsCloyes (US & Canada) 1-2 years	3 years or moreCloyes (US & Canada) 3 years or more	N/ACloyes (US & Canada) N/A
Rotomaster (US & Canada)	< 6 monthsRotomaster (US & Canada) < 6 months	6 months - 1 yearRotomaster (US & Canada) 6 months - 1 year	1-2 yearsRotomaster (US & Canada) 1-2 years	3 years or moreRotomaster (US & Canada) 3 years or more	N/ARotomaster (US & Canada) N/A
Cloyes/Dynagear (Mexico)	< 6 monthsCloyes/Dynagear (Mexico) < 6 months	6 months - 1 yearCloyes/Dynagear (Mexico) 6 months - 1 year	1-2 yearsCloyes/Dynagear (Mexico) 1-2 years	3 years or moreCloyes/Dynagear (Mexico) 3 years or more	N/ACloyes/Dynagear (Mexico) N/A

scale for for

Which of the following places do you purchase these products from? (select all that apply) *

Automotive Retail Store (such as Advance Auto Parts, Auto Zone, O'Reilly, NAPA, etc.)
Online (such as Rock Auto, Amazon, Walmart, etc.)
OEM (such as Chevy or Ford dealership)
Distributor (such as Factory Motor Parts, Fisher, etc.)
Other

Please specify

Overall, how satisfied or dissatisfied are you with the products? *

Please rate your level of satisfaction with the following: *

	Extremely Dissatisfied	Somewhat Dissatisfied	Neither Satisfied nor Dissatisfied	Somewhat Satisfied	Extremely Satisfied
Product Quality	Extremely DissatisfiedProduct Quality Extremely Dissatisfied	Somewhat DissatisfiedProduct Quality Somewhat Dissatisfied	Neither Satisfied nor DissatisfiedProduct Quality Neither Satisfied nor Dissatisfied	Somewhat SatisfiedProduct Quality Somewhat Satisfied	Extremely SatisfiedProduct Quality Extremely Satisfied
Overall Value	Extremely DissatisfiedOverall Value Extremely Dissatisfied	Somewhat DissatisfiedOverall Value Somewhat Dissatisfied	Neither Satisfied nor DissatisfiedOverall Value Neither Satisfied nor Dissatisfied	Somewhat SatisfiedOverall Value Somewhat Satisfied	Extremely SatisfiedOverall Value Extremely Satisfied
Product Variety & Breadth of Coverage	Extremely DissatisfiedProduct Variety & Breadth of Coverage Extremely Dissatisfied	Somewhat DissatisfiedProduct Variety & Breadth of Coverage Somewhat Dissatisfied	Neither Satisfied nor DissatisfiedProduct Variety & Breadth of Coverage Neither Satisfied nor Dissatisfied	Somewhat SatisfiedProduct Variety & Breadth of Coverage Somewhat Satisfied	Extremely SatisfiedProduct Variety & Breadth of Coverage Extremely Satisfied
Product Price	Extremely DissatisfiedProduct Price Extremely Dissatisfied	Somewhat DissatisfiedProduct Price Somewhat Dissatisfied	Neither Satisfied nor DissatisfiedProduct Price Neither Satisfied nor Dissatisfied	Somewhat SatisfiedProduct Price Somewhat Satisfied	Extremely SatisfiedProduct Price Extremely Satisfied
Service & Customer Support	Extremely DissatisfiedService & Customer Support Extremely Dissatisfied	Somewhat DissatisfiedService & Customer Support Somewhat Dissatisfied	Neither Satisfied nor DissatisfiedService & Customer Support Neither Satisfied nor Dissatisfied	Somewhat SatisfiedService & Customer Support Somewhat Satisfied	Extremely SatisfiedService & Customer Support Extremely Satisfied

For the following, how would you rate our brands compared to other brands offering similar products? *

	Worse	About the Same	Better
Product Quality	WorseProduct Quality Worse	About the SameProduct Quality About the Same	BetterProduct Quality Better
Overall Value	WorseOverall Value Worse	About the SameOverall Value About the Same	BetterOverall Value Better
Product Variety & Breadth of Coverage	WorseProduct Variety & Breadth of Coverage Worse	About the SameProduct Variety & Breadth of Coverage About the Same	BetterProduct Variety & Breadth of Coverage Better
Product Price	WorseProduct Price Worse	About the SameProduct Price About the Same	BetterProduct Price Better
Service & Customer Support	WorseService & Customer Support Worse	About the SameService & Customer Support About the Same	BetterService & Customer Support Better

Based on your experience with our products, how likely or unlikely are you to continue buying our products in the future? *

On a scale from 0 to 10, how likely are you to recommend Cloyes to a fellow shop owner or technician? *

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

What is the main reason for your rating of Cloyes? *

On a scale from 0 to 10, how likely are you to recommend Rotomaster to a fellow shop owner or technician? *

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

What is the main reason for your rating of Rotomaster? *

On a scale from 0 to 10, how likely are you to recommend Dynagear to a fellow shop owner or technician? *

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

What is the main reason for your rating of Dynagear? *

What is one thing the company can do to improve your experience?

Please share any additional comments or feedback about our products or services. If interested in being contacted for further discussion on how we can better meet your needs, please also provide your phone number.

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